1. Who we are
Réfrigération Leduc & Fils ("Leduc & Fils", "we", "our") is a division of Leduc & Fils, a Quebec family business operating as the official ATC distributor for Quebec since 1994. The website refrigerationleducetfils.ca is operated from Montreal, Quebec, Canada.
2. Privacy officer
Under Quebec Law 25, André Leduc serves as the privacy officer. For any question, rights request, or complaint:
- Email: [email protected]
- Phone: (514) 331-4441
3. Information we collect
We collect only what you actively provide:
- Contact details: name, email, phone, company.
- Fleet details: vehicle format, market served, target temperature range — to identify the compatible ATC unit.
- Message content: your need as you describe it.
- Browser cookies: see section 7.
We collect no sensitive information (health, opinions, biometric data).
4. Why we collect this information
- Respond to your request and prepare a tailored ATC recommendation.
- Prepare a quote and coordinate install, calibration, or maintenance.
- Activate our 24/7 emergency line for in-transit breakdowns.
- With your explicit consent: send product news and seasonal offers.
5. Consent
Form submission constitutes your consent to use your contact details to reply (contractual basis).
SMS communications and marketing email list require separate, explicit consent (checkboxes), which you can withdraw at any time.
6. Third parties and processors
- Formspree (US) — technical processing of form submissions.
- Cloudflare Turnstile (US) — anti-bot protection. No cookies set.
- Vercel (US) — hosting and technical logging.
These cross-border transfers are necessary for the site to function. Each processor is contractually bound to provide protection equivalent to that required by Law 25.
We never sell your information to any third party.
8. Retention
We retain your contact details as long as the commercial relationship is active, plus seven (7) years after the last interaction (legal obligation for ATC warranty and commercial-installation traceability). Unconverted inquiries are retained for 12 months then deleted.
9. Your rights
- Access your personal information.
- Request rectification of inaccurate information.
- Request deletion (subject to legal obligations).
- Withdraw consent for marketing communications.
- Request portability in a structured format.
Response time: 30 days maximum from the request.
10. Complaint
File a complaint with the Commission d'accès à l'information du Québec: cai.gouv.qc.ca.
11. Minors
Our services are aimed at businesses and adults. We do not knowingly collect information from persons under 14.
12. Changes
Material changes will be flagged on the site with an updated date at the top of this page.